Question 1

Is this stone certified?

Accepted Answer

Each specimen in our collection is examined and documented by GemsLabé under accepted gemological standards. A laboratory report confirming species, weight, measurements, and treatment status is available on request and accompanies every shipment.

Question 2

How are stones shipped?

Accepted Answer

Insured and tracked with Slovenská pošta, and free on every stone from €100 — or collect yours in person in Bratislava. EU delivery 2–4 days, rest of world 5–8 days; checkout lists the countries we can send to insured. Every parcel travels in a tamper-evident lab seal with the stone's report enclosed.

Question 3

What's your return policy?

Accepted Answer

14-day return for any reason from the date of delivery. Authenticity is guaranteed for life — if an independent laboratory contradicts our report, we refund the full purchase price.

Question 4

Where do you source from?

Accepted Answer

Stones are sourced directly from cutters and small-scale partners we have worked with for years. Where origin is stated, we explain the basis — trace-element analysis, inclusion study, or documented chain of custody.

Citrine

Insured delivery

Report enclosed

14-day returns

No VAT added